Shipping & Logistics Policy

At Eaho Furniture, we are committed to providing not only high-quality products but also a seamless and reliable global shipping experience. As a professional manufacturer and exporter, we have established efficient logistics processes to ensure your orders arrive safely and on time.

1. Shipping Methods and Partners
We work with a select group of internationally renowned and reliable freight forwarders and courier services (包括但不限于 DHL, FedEx, UPS, TNT for express; Maersk, CMA CGM, COSCO for sea freight) to provide you with the best balance of speed, cost, and reliability. The specific carrier will be chosen based on your order's volume, destination, and your requirements.
主要运输方式 (Main Shipping Methods):
快递 Air Express (DDP/DDU): Suitable for samples and small quantity orders. Door-to-door service, typically 5-10 business days for major destinations.
海运 Sea Freight (FOB/CIF/CFR): The most cost-effective solution for large volume orders, such as full container loads (FCL) or less than container loads (LCL). Transit times vary by destination, typically 20-45 days.
铁路 Rail Freight: A efficient option for orders to Central Asia and European countries, offering a balance between cost and speed.

2. Shipping Costs and Quotations
样品运费 (Sample Shipping Cost): Shipping costs for samples are borne by the customer. We will provide the freight quote separately and can ship upon your approval.
大货运费 (Bulk Order Shipping Cost): Shipping costs for bulk orders are determined by the chosen Incoterms (see section 3). A detailed shipping cost breakdown will be included in your formal proforma invoice (PI) for your confirmation before production begins.
费用影响因素: Shipping costs are calculated based on the final package dimensions (volume weight), weight, destination country, and the chosen shipping method.

3. Incoterms (International Commercial Terms)
We primarily operate under the following Incoterms to define the responsibilities, costs, and risks between us and the buyer:
FOB (Free On Board) [Port, e.g., Shanghai]: This is the most common term for our clients. We are responsible for delivering the goods to the port of shipment and loading them onto the vessel. All costs and risks after the goods are on the vessel are transferred to the buyer (including ocean freight, insurance, and import clearance).
CIF (Cost, Insurance, and Freight) [Port of Destination]: We pay for the cost of the goods, insurance, and all freight charges to the named port of destination. Risk transfers to the buyer once the goods are loaded onto the ship at the port of shipment.
EXW (Ex Works) [Our Factory Address]: The buyer bears all costs and risks involved in taking the goods from our factory premises to the desired destination. This term places the maximum responsibility on the buyer.
其他条款: Other terms like DAP (Delivered at Place) can also be negotiated based on your needs.

4. Lead Time and Production Schedule
生产时间 (Production Time): The standard production lead time is [例如: 30-45 days] after we receive your deposit and confirm all order details. This may vary depending on the order quantity, product complexity, and customization level.
运输时间 (Shipping Time): The shipping time (transit time) does not include the production time, customs clearance at the destination country, or potential unforeseen force majeure events. We will provide an estimated transit time based on your chosen shipping method.

5. Order Tracking Upon shipment, we will provide you with all necessary tracking documents, which may include:
提单 (Bill of Lading - B/L) for sea freight.
空运单 (Air Waybill - AWB) for air freight.
追踪号码 (Tracking Number) for express couriers.You can use these documents to track your shipment's status in real-time online or through your freight forwarder.

6. Customs, Duties, and Taxes
出口清关 (Export Customs Clearance): We are responsible for handling all export customs clearance procedures in China.
进口关税和税费 (Import Duties & Taxes): Import duties, taxes, and any additional customs clearance fees at the destination country are the sole responsibility of the buyer. These charges are not included in our quotes unless explicitly agreed upon under DDP terms. We recommend that you contact your local customs office to understand the potential costs and regulations for importing our products.

7. Damage Claims and Loss Policy
包装 (Packaging): We take great care in packaging. All products are securely packed with export-grade cartons, bubble wrap, and reinforced corner protectors to withstand long-distance transportation.
保险 (Insurance): For high-value orders, we highly recommend purchasing marine cargo insurance to cover potential losses or damages during transit. We can assist in arranging this at an additional cost.
验货 (Inspection): Please inspect the goods immediately upon receipt. If there is any visible damage or loss, please note it on the carrier's delivery receipt and take photos as evidence. All claims for damaged or missing items must be reported to us and the carrier within 48 hours of delivery.

Contact Us:
For any questions regarding our shipping and logistics policy, please contact our logistics team at steelite@steelitefurniture.com/op@steelitefurniture.com or your dedicated sales manager.